Payment
Sydni Planters, a brand of SYDNI ROLLER QX INC, takes payment through PayPal at checkout. If PayPal is not available on a given order, do not send a payment by other means unless we have written to you first.
How checkout works
You place the order on this site and pay in PayPal’s window. We do not store your full PayPal password on our product pages. PayPal handles the login, the balance or linked card, and the confirmation number. When PayPal says the payment is completed, the order moves into our 1 to 4 business day processing queue, subject to the 4:00 p.m. Eastern Time cutoff in the Shipping Policy.
If PayPal declines the payment, no order is captured and nothing ships. Retry from checkout. Do not email a screenshot of a card number.
What you are charged
The charge is the merchandise total, plus the shipping rate on the Shipping Policy page, plus any sales tax calculated for the ship-to address. Those lines are visible before you confirm in PayPal.
We do not add a separate “PayPal convenience fee” on top of that total.
Currency
Prices are in U.S. dollars. If your PayPal account is in another currency, PayPal converts the charge under its own rate and fee rules. That conversion is between you and PayPal, not a second invoice from us.
Refunds back to PayPal
Approved refunds go back to the PayPal account that paid the order. Timing after we release the refund follows PayPal. The inspection and 7 business day processing window are in the Refund & Exchange Policy.
Failed, held, or reversed payments
If PayPal later reverses a payment, we stop the shipment if it has not left. If it has already shipped, we expect the goods back under the same return rules, and we may refuse a replacement until the payment is restored. Chargebacks opened without first writing to service@sydniplanters.com slow the outcome down; send the order number there first.
Receipts and records
PayPal sends its own receipt. We send order and tracking mail to the email on the order. Keep both. If the two amounts disagree, forward both emails to service@sydniplanters.com.