Refund policy

Last Updated: October 26, 2026

At Sydni Planters, we aim to make returns, exchanges, and refunds straightforward and transparent. This policy explains the return window, eligibility requirements, return shipping arrangements, and refund processing time.

1. Return Window

Customers may request a return within 50 calendar days of the delivery date shown in the shipping carrier's tracking information.

The return request must be submitted within this period. Returns are subject to the eligibility requirements outlined below.

2. Return Eligibility

We accept eligible return requests for both defective and non-defective items, including items returned because of a change of mind.

Unless the item is defective, damaged, or incorrectly supplied, returned products must be unused and in their original condition. Original packaging, included accessories, and other components should be included where applicable.

Items that have been used, altered, or damaged through customer handling may not qualify for a standard return.

If an item arrives defective, damaged, or different from the item ordered, contact us so we can review the issue and provide the appropriate instructions.

These conditions do not limit any rights that cannot lawfully be restricted under applicable law.

3. Items That May Not Qualify for Return

A return may be declined if:

• The request is submitted after the 50-calendar-day return window.

• The item has been used, altered, or damaged by the customer and does not qualify under the applicable return conditions.

• Required components or accessories are missing.

• The item does not meet the disclosed eligibility requirements for return.

Any product-specific return restrictions must be disclosed where applicable and will not override mandatory consumer rights.

4. How to Request a Return

Please follow these steps to start a return.

Step 1: Contact Customer Service

Email service@sydniplanters.com within 50 calendar days of delivery. Include your order number, the item you wish to return, and the reason for the request.

Step 2: Receive Return Approval

Our customer service team will review your request and confirm whether the return is approved.

Please do not send an item back before receiving return authorization.

Step 3: Receive a Prepaid Return Label

After approval, we will send you a prepaid return shipping label and the return instructions by email.

The instructions will identify the authorized return address and explain how to prepare the package.

Step 4: Pack and Send the Item

Pack the approved item securely, include the required components, and attach the prepaid label according to the instructions provided.

Please retain the tracking information until the return has been completed.

Step 5: Inspection

After the returned item is received, we will inspect it to confirm that it meets the applicable return requirements.

Step 6: Refund or Exchange

After the return is approved following inspection, we will process the applicable refund or complete the approved exchange according to this policy.

5. Free Return Shipping

Sydni Planters provides free return shipping for all approved eligible returns and exchanges.

This includes eligible returns due to a change of mind, preference, or another non-defect-related reason, as well as returns involving defective, damaged, or incorrectly supplied items.

After approval, we will provide a prepaid return shipping label and instructions by email.

Customers who use the prepaid label provided by Sydni Planters do not pay return postage. The cost of the label will not be deducted from an approved refund.

We do not charge a restocking fee for approved eligible returns.

Please contact us before returning an item so that we can authorize the return and provide the correct label and destination.

6. Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or different from the item ordered, please contact service@sydniplanters.com as soon as possible.

Include your order number, a description of the issue, and photographs of the item and packaging where available.

We will review the information and explain the appropriate resolution, which may include a refund, replacement, or another suitable solution.

Approved eligible returns in these circumstances qualify for free return shipping.

7. Exchanges

Customers may request an exchange within the 50-calendar-day return window, subject to the applicable return conditions and product availability.

To request an exchange, email service@sydniplanters.com with your order number, the item received, and the item or variation you would like instead.

After approval, we will provide a prepaid return shipping label and return instructions.

The original item may need to be received and inspected before a replacement is shipped. If the requested replacement is unavailable, we will discuss the available alternatives with you.

Approved eligible exchanges qualify for free return shipping, and we do not charge a restocking fee.

8. Refund Processing Time

After an eligible returned item has been received and inspected, an approved refund will generally be processed within 7 business days.

Refunds are issued to the original payment method used for the purchase, unless otherwise required by applicable law.

Your bank, card issuer, or payment provider may need additional time to post the refund to your account. This additional processing time is outside our direct control.

If the refund has not appeared after the normal processing period, please contact your payment provider or email our customer service team for assistance.

9. Refund Amount and Shipping Charges

Sydni Planters offers free standard shipping on all eligible orders within our supported U.S. delivery area.

Since eligible orders are not charged a standard outbound shipping fee, there is no standard outbound shipping charge to refund.

For an approved return, we will refund the applicable amount paid for the returned item in accordance with this policy.

We will not deduct the cost of the prepaid return shipping label from an approved refund.

Any applicable tax refund will be handled in accordance with the relevant tax requirements.

10. Order Cancellations and Changes

If you need to cancel an order or change its details, contact service@sydniplanters.com as soon as possible and provide your order number.

Cancellation or address changes cannot be guaranteed after an order has been processed or shipped.

If an order is canceled after payment has been collected, the applicable refund will be handled in accordance with applicable law and the status of the order.

If an order has already shipped, the standard return procedure may apply.

11. Partial Returns

Customers may request to return eligible items from an order without returning every item in the order.

Refunds apply to the items approved for return and are subject to the applicable return requirements.

Approved eligible partial returns also qualify for a prepaid return shipping label at no cost to the customer.

12. Contact Information

For return, exchange, or refund requests, contact:

Brand: Sydni Planters
Legal Company Name: SYDNI ROLLER QX INC
Registered Business Address: 2030 Mackenzie Way, Cranberry Township, PA 16066, United States
Email: service@sydniplanters.com
Phone: +1 (724) 591-6856
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

The registered business address is not the default return address. The authorized return address and prepaid shipping label will be provided by email after the return request is approved.