Shipping policy

Last Updated: October 26, 2026

At Sydni Planters, we aim to provide clear and straightforward shipping information. This Shipping Policy explains our shipping destinations, free standard shipping, order processing, estimated transit times, tracking, and delivery assistance.

1. Shipping Destinations

Sydni Planters ships eligible orders to supported delivery addresses within the United States.

Shipping availability depends on the delivery address entered at checkout and the shipping services available for that address. Orders cannot be delivered to destinations that are not supported by our shipping arrangements.

Please provide a complete and accurate delivery address when placing your order.

2. Free Standard Shipping

Sydni Planters offers free standard shipping on all eligible orders within our supported U.S. delivery area, with no minimum purchase requirement.

The standard shipping fee for eligible orders is $0.00. Customers do not need to meet a minimum order value to qualify for free standard shipping.

Applicable sales tax is calculated at checkout based on the delivery address and relevant tax requirements. The final order total is displayed before payment is completed.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Our daily order cutoff time is 4:00 PM Eastern Time. Orders placed at or after the cutoff time are treated as received on the next business day for processing purposes.

Processing includes order review, preparation, packing, and handling before the shipping carrier accepts the package.

Processing time is separate from transit time. Creating a shipping label does not necessarily mean that the carrier has received the package.

4. Estimated Transit Time

After the shipping carrier accepts the package, standard transit time is estimated at 3–5 business days.

The estimated total time from order processing through delivery is approximately 4–8 business days.

  • Order processing: 1–3 business days.

  • Carrier transit: 3–5 business days after carrier acceptance.

  • Estimated total delivery time: 4–8 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

5. Shipping Carrier and Tracking

We use USPS for standard shipping where available.

After your order ships, tracking information will be provided by email when available. Please allow time for the carrier's tracking system to register the package and display its initial scan.

You can use the tracking number to follow your shipment's progress.

If you have questions about tracking or delivery, contact service@sydniplanters.com and include your order number.

6. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact service@sydniplanters.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.

Incorrect or incomplete address information may cause delivery delays or prevent successful delivery.

7. Delivery Delays

Delivery may be delayed by severe weather, carrier service interruptions, holidays, seasonal shipping volume, incorrect addresses, or other unexpected circumstances.

If your shipment appears delayed, please check the tracking information first. If the tracking information does not provide sufficient details, contact our customer service team for assistance.

If an order experiences a processing delay before shipment, we will provide an update when appropriate using the email address associated with the order.

8. Lost, Damaged, or Incorrect Orders

If your package appears lost, arrives damaged, or contains an incorrect item, please contact service@sydniplanters.com.

Include your order number and a description of the issue. Photographs of the product and packaging may be requested where relevant.

We will review the information and explain the appropriate next steps.

9. Free Return Shipping

Approved eligible returns and exchanges qualify for free return shipping.

After a return or exchange request is approved, we will provide a prepaid return shipping label and instructions by email.

Customers using the prepaid label provided by Sydni Planters will not be charged return postage. The cost of the prepaid label will not be deducted from an approved refund.

Please obtain authorization before sending an item back. The authorized return address will be provided with the return instructions.

10. Local Pickup

We do not offer local pickup or walk-in shopping at our registered business address.

Our registered office is used for business correspondence and is not necessarily the location from which orders are fulfilled. Please use the shipping and return instructions provided for your order.

11. Contact Information

Brand: Sydni Planters
Legal Company Name: SYDNI ROLLER QX INC
Registered Business Address: 2030 Mackenzie Way, Cranberry Township, PA 16066, United States
Email: service@sydniplanters.com
Phone: +1 (724) 591-6856
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

The registered business address is not a default return address. The authorized return address will be provided by email after a return request is approved.