Shipping policy

This page covers how Sydni Planters, a brand of SYDNI ROLLER QX INC, processes and ships orders. We ship inside the United States only. We do not accept international orders.

When an order is processed and handed to the carrier

We process and ship orders within 1 to 4 business days after the order is placed. Saturday, Sunday, and U.S. federal holidays are not business days and do not count toward that window.

The cutoff is 4:00 p.m. Eastern Time, which is the local time at our office in Cranberry Township, Pennsylvania. An order placed at 4:00 p.m. ET or later is treated as received on the next business day. The 1 to 4 business day clock starts on that next business day.

Example: an order placed Tuesday at 4:30 p.m. ET is treated as Wednesday’s order. The estimated ship window is Wednesday through the following Monday, skipping the weekend.

“Processed and shipped” means we have packed the order and USPS has taken possession of it, or the first tracking scan is available. It is not the same day the parcel arrives at your door.

Where we ship

We ship to addresses in the United States that the United States Postal Service accepts. We do not ship outside the United States. If a checkout attempts a foreign address, do not complete the order; email service@sydniplanters.com and we will cancel it.

Estimated transit time after the parcel ships

Parcels leave from Cranberry Township, PA 16066. Transit time below is an estimate of how long USPS takes after the first scan, not a guaranteed delivery date. Weather, seasonal volume, and local post office staffing can add days.

Because we are in western Pennsylvania, shorter estimates apply to the Northeast and nearby Midwest. Longer estimates apply as the parcel moves south and west.

Northeast and Mid-Atlantic (PA, NY, NJ, DE, MD, DC, VA, WV, OH, CT, RI, MA, VT, NH, ME): estimated 2 to 5 business days in transit
South and Midwest (including NC, SC, GA, FL, AL, TN, KY, IN, MI, IL, WI, MO, and nearby states): estimated 3 to 7 business days in transit
Mountain West and Pacific (including CO, AZ, NV, CA, OR, WA, and nearby states): estimated 4 to 8 business days in transit
Alaska and Hawaii: estimated 6 to 12 business days in transit

Add the 1 to 4 business day processing window to the transit estimate when you are counting days from checkout to the door. A mid-Atlantic order might reach you about 3 to 9 business days after you pay, if there are no carrier delays. A West Coast order might take about 5 to 12 business days from payment. Those ranges are estimates only.

Shipping rates

Standard shipping on this site is charged as follows:

Order total from $0.01 to $50.00: $10.00 shipping
Order total above $50.00: standard shipping is $0.00

The order total used for this table is the merchandise total before tax. Shipping is shown as a separate line at checkout. We do not add handling fees on top of the rate above.

Sales tax

Listed product prices do not include sales tax. If your ship-to state is one where SYDNI ROLLER QX INC collects sales tax, tax is calculated at checkout and shown before you pay. Pennsylvania addresses are taxed under Pennsylvania rules. We do not bury tax inside the item price.

Carrier and tracking

We ship with the United States Postal Service. We do not split an order across other carriers unless USPS cannot take the parcel and we write to you first.

When the parcel ships, we send the tracking number to the email on the order. The same number is stored on the order in your account if you checked out with an account. Use the USPS tracking page or the link in that email. If a scan has not moved for several business days, write to service@sydniplanters.com with the tracking number.

Places we do not ship

Any address outside the United States
Freight-forwarding addresses used to move a parcel out of the country after delivery
Pack and ship counters that we cannot identify as a residential or standard business address, if USPS later returns the parcel

We do ship to U.S. PO Boxes when USPS accepts the package size. Alaska, Hawaii, and U.S. territories that USPS serves may be shipped, but the transit estimates above are longer and less predictable. If USPS will not deliver to the address you entered, we will contact you; we will not invent a second carrier to force the delivery.

Delays we cannot control

USPS holidays, severe weather, regional backlogs, and upstream stock delays can push both the ship date and the transit window. If we can see the delay before the parcel leaves, we email the address on the order. A tracking scan that sits still after the parcel is in the mail is a carrier delay; we will still help you open a USPS inquiry.

If a parcel is lost or arrives with serious damage, write to service@sydniplanters.com within 14 days of the last scan or of delivery, whichever you have. Include the order number, tracking number, and photos of the box and the goods. We handle those claims from that mailbox. Do not wait out a second delivery attempt that is not going to happen.

Pickup and local delivery

We do not offer in-store pickup. We do not offer same-day or local courier delivery in Cranberry Township or anywhere else. Every paid order is intended to move through USPS.