Terms of service

These terms govern use of the Sydni Planters website and any order placed with SYDNI ROLLER QX INC, doing business as Sydni Planters. Phone +1 (724) 591-6856. Email service@sydniplanters.com.

The registered office is 2030 Mackenzie Way, Cranberry Township, PA 16066, United States. That address is for company mail and legal notices. It is not a shop. Orders are not packed there, and we do not offer local pickup.

If you create an account, pay an order, leave a review, or keep using the site after a change to this page, you are bound by the version posted on the date you act. If you do not accept a section, do not place the order.

1. Who we are
The seller of record is SYDNI ROLLER QX INC. Sydni Planters is the store name. Listings, invoices, card charges, and USPS labels may show either name. Both refer to the same company. We are not a marketplace for other merchants. A third-party site that copies our photos is not us.

2. Who may buy
You must be at least 18 years old and able to form a contract in the United States. You must use a ship-to address USPS will accept inside the United States. You may not buy for export through a freight forwarder if the end destination is outside the United States. We may refuse or cancel an order when the address, payment, or quantity looks like wholesale diversion we did not agree to in writing.

3. Accounts
An account is optional unless checkout requires one. You are responsible for the email and password you use. Tell us if you think the account was used without you. We may close an account that places abusive returns, payment reversals, or threatening mail. Closing an account does not erase an unpaid claim we already have on a shipped order.

4. What the listings are
We sell decorative planters and related metal vessels. Most pieces are powder-coated galvanized iron, made overseas. They are not made in Pennsylvania, not handmade, and not small-batch metalwork.

Photos are representative of the style and color. They may be supplier reference photos. Distressed coatings are uneven on purpose. A scratch pattern that is not identical to the photo is not, by itself, a mis-description. Measurements are in centimeters unless a page says otherwise. Color names are our names for the coat, not a paint-code match to another brand.

If a page is missing a measurement you need, email before you pay. An order placed without that question is an order for the piece as listed.

5. Stock, limits, and cancellation by us
A page that says a quantity is available can still be wrong if two customers pay in the same hour or a carton is short. If we cannot fill the order, we cancel the missing line and refund that line to the original payment method. We do not substitute a different item unless you ask for the substitution in writing.

We may cancel an order that fails a fraud check, uses a blocked address, or asks us to ship outside the United States.

6. Prices
Prices are in U.S. dollars and can change until you complete payment. A price in an old browser tab or a cached ad is not a locked price. We do not honor a checkout total that is obviously a system error, for example a $7 piece ringing at $0.07, if we catch it before shipment. If we already shipped, the sale stands.

7. Taxes
Item prices do not include sales tax. Tax is calculated at checkout for ship-to addresses in jurisdictions where SYDNI ROLLER QX INC collects tax, including Pennsylvania. If a tax tool later assesses an amount we must remit, that amount is part of the order total you accepted.

8. Payment
Accepted cards are Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro, as described on the Payment Policy page. The order is not accepted until the payment is confirmed. You represent that you are authorized to use the card. We do not store your full card number or security code.

A later reversal, claim, or chargeback does not cancel these terms. If the payment is returned to you after we have shipped, you still owe the goods back or the unpaid balance.

9. Orders are offers
Clicking pay is an offer to buy the listed items on these terms. We accept that offer when we send a shipping confirmation or when USPS scans the parcel, whichever comes first. An automatic order-received email is not acceptance if we later refuse the address or the payment does not settle.

10. Shipping and risk of loss
Shipping rules, rates, the 1 to 4 business day processing window, the 4:00 p.m. Eastern Time cutoff, USPS as carrier, and the estimated transit ranges are on the Shipping Policy page. That page is part of these terms.

Orders are fulfilled by our partner workshop and shipped by USPS inside the United States. The ship-from ZIP on the label may differ from the registered office.

Risk of loss passes to you when USPS takes the parcel. If tracking shows delivered to the address you gave us, we have delivered. A porch theft after a delivered scan is not a short shipment by us. Write to us anyway. We will tell you what we can do, but we do not guarantee a second parcel.

11. Delivery estimates are not promises
Every day-count on this site is an estimate. We do not sell overnight service. USPS does not work for us. A parcel that arrives after the estimated window is late in transit. It is not an automatic refund unless we choose to refund it, or the parcel is lost under the 14-day notice rule in the Shipping Policy.

12. Inspection on arrival
Open the box when it arrives. If the piece is crushed, dented past the listed distressed look, or is the wrong size or color, photograph the outer box, the inner packing, the label, and the piece, and email service@sydniplanters.com within 14 days of delivery. Waiting past that window on a damage claim makes the claim harder to prove to USPS and to us.

13. Returns and refunds
The Refund Policy is part of these terms. You have 50 days from the USPS delivery date to return a qualifying unused piece. We accept change-of-mind returns and defect returns on the conditions stated there. Items marked Final Sale on the product page are not returnable. We email a prepaid USPS label. Use the address on that label. Do not mail a return to the registered office unless the return email says to. We do not charge a restocking fee. Refunds go to the original payment method within 7 business days after the return is inspected.

14. Exchanges
Exchanges are allowed under the Refund Policy. An exchange is a new shipment. It follows the same processing cutoff and USPS transit estimates as a first order. We do not hold a piece at the registered office for you to collect.

15. Planting and outdoor use
These are decorative metal vessels. They are not warranted as frost-proof, food-safe, or watertight. Soil, fertilizer, and standing water mark powder coat. Use a liner. Uncovered outdoor use shortens the life of the finish. That wear is not a manufacturing defect.

16. Reviews and messages you send us
If you post a review or send photos, you give SYDNI ROLLER QX INC a non-exclusive right to use that text and those photos on the site and in our ads, with or without your first name. You promise the material is yours and is not illegal. We may refuse or remove a review that is fake, copied, or about a product you did not buy from us.

Do not send us malware, scraped customer lists, or content that threatens staff. We may report that mail.

17. Allowed use of the site
You may browse, order, and manage your own account. You may not scrape prices or photos for a competing catalog, bypass inventory or discount logic, probe checkout for card data that is not yours, use a U.S. address to hide an overseas destination, or place repeated orders that you intend to return unused as a way to borrow planters. We may block an IP address or cancel open orders when we see that pattern.

18. Our name, copy, and photos
The name Sydni Planters and the layout of this site belong to SYDNI ROLLER QX INC. Product photos are representative and may be supplier reference photos used to show the style. You may not copy the catalog onto another store. You may photograph a piece you bought and use that photo as you like. You may not resell a piece as another company’s house brand while still using our images.

19. Third-party tools
Checkout uses our card processor. Tracking uses USPS. The store is hosted by Shopify. Ads and analytics tools may run on the site. Their rules apply to the part of the visit they handle. A processor outage or a USPS outage is not a breach by us of a guaranteed ship date.

20. Errors on the site
We correct spelling, size tables, and stock counts when we find them. If a listed size is materially smaller or larger than the piece you receive, you may return it under the defect rules. If the error is a typo that does not change the piece you received, the sale stands.

21. Limitation of liability
To the extent Pennsylvania law allows, SYDNI ROLLER QX INC is not liable for indirect, incidental, or consequential losses, including lost plants, ruined furniture from a leak, missed event dates, or lost profits. Our total liability on an order is the amount you paid for that order, including shipping and tax. Some states do not allow certain limits. If you live in one of those states, that part of this section may not apply to you, and only that part.

Nothing here limits liability that Pennsylvania law says we cannot limit, including liability for our own willful misconduct.

22. Indemnity
You will defend and pay SYDNI ROLLER QX INC, and the people working on this catalog, against claims that come from your misuse of a product, your resale of a product with false claims, or your breach of these terms, including a chargeback you open after you already received and kept the goods.

23. Force majeure
We are not in breach when we cannot process or ship on the usual clock because of weather, fire, flood, a labor stoppage at USPS, government closure, utility failure, or a supplier carton that does not arrive. We still owe you a notice when we know the delay will miss the 1 to 4 business day processing window, and we still owe a refund if we cancel the order.

24. Privacy and mail
We use the name, address, email, and phone you give us to fill the order, send tracking, and answer claims. We do not sell that list as a standalone product. The Privacy Policy on this site adds detail. Transactional mail about an order is not marketing mail. You can refuse marketing mail without refusing shipping notices.

25. Governing law and venue
Pennsylvania law governs these terms and any dispute about an order, without regard to conflict-of-law rules that would point elsewhere. Courts located in Butler County, Pennsylvania, or in the U.S. District Court for the Western District of Pennsylvania, are the venue for disputes that are not resolved by email. You may still have rights under the consumer law of the state you live in. Those rights stay in place where that law says they cannot be waived.

26. Informal resolution first
Before you file a complaint or a payment dispute, email service@sydniplanters.com with the order number and what you want done. Give us a reasonable chance to ship a replacement, send a label, or refund. We answer that mailbox on business days.

27. Changes to these terms
We may edit this page. The new text applies to orders placed after the edit. It does not rewrite the return window on an order you already received. The Shipping Policy, Refund Policy, and Payment Policy can also be edited. The version linked on the site on your order date is the one that applies to that order.

28. Severability and no waiver
If a court strikes one sentence, the rest of the page stays. If we ship a replacement once without treating it as required, that is not a standing promise to do it on the next order. A failure to enforce a sentence on Monday is not a waiver on Tuesday.

29. Entire agreement
These terms, the Shipping Policy, the Refund Policy, the Payment Policy, the Product Disclosure page, and the checkout page you accepted are the agreement for the order. A comment on a social post is not a contract. A phone promise is not a contract unless we confirm it from service@sydniplanters.com.

30. Contact for legal and order notices
Sydni Planters / SYDNI ROLLER QX INC
2030 Mackenzie Way
Cranberry Township, PA 16066
United States
+1 (724) 591-6856
service@sydniplanters.com

Send order claims to that email. Send a paper notice to that street address only if a statute requires paper. Put the order number on the first page. Do not send a return to this address unless the return email says to.